ASOS allows returns within 28 days of delivery, with refunds to the original payment method, processed within 10 days. Items must be unworn and in original condition. No exchanges are offered. UK returns are free and trackable. Late returns may be considered under exceptional circumstances.
What is the ASOS Product Return Procedure?
Here are the steps and tips that you all need to know that we have personally tested and applied:
Timeframe for Returns
ASOS is customer-oriented, allowing you a generous window of 28 calendar days from the date your order is delivered or made available for collection to initiate a return. This gives you ample time to evaluate your purchase and decide if it meets your expectations.
Return Condition
To qualify for a return, items must be in their original condition, complete with all tags and labels attached. This ensures that ASOS can resell the item in its pristine state, maintaining the high quality their customers expect.
| Return Window | Return Fee | Items Accepte | Exceptions |
|---|---|---|---|
| 14 days | Free | All items | N/A |
| 15-28 days | Items Accepted | All items | Gift cards, Beauty items with broken seals, Face masks, Swimwear without hygiene stickers, Underwear, Pierced jewelry |
Return Methods
ASOS offers two convenient methods for initiating a return that you can use the ASOS returns portal:
Pre-Paid Returns Label
Included in your order is a pre-paid returns label. This label simplifies the process, allowing you to return your items for free. Simply package up the item(s) you wish to return, attach the provided returns label to the outside of the package, and you’re ready to go.
UPS Drop-Off Point
If you prefer an alternative to the pre-paid returns label, you can choose to return your items to a UPS drop-off point. This provides flexibility in case you cannot use the pre-paid label for any reason.
ASOS International Returns
For customers returning items from outside of the UK using the Asos returns portal, it’s important to note that you will be responsible for covering the return shipping costs. While it doesn’t specify a particular shipping carrier, they recommend using UPS due to their reliable tracked service.
ASOS Refund Process
Once ASOS receives your returned items, they aim to process your request within 14 days. This means you can expect a prompt resolution to your return. Your refund will be credited back to your original payment method, ensuring a hassle-free process.
Customer Support
ASOS takes pride in providing excellent customer service. If you have any questions or require assistance regarding the return policy, don’t hesitate to contact its customer support and ASOS returns portal. They are readily available to address your concerns and ensure a smooth shopping experience.
Expert Tips While Returning an Item
Here are some additional tips to keep in mind when using the return policy:
- You can consolidate multiple items into a single return package, streamlining the process.
- It accommodates returns for items purchased with a gift card, offering flexibility for gift recipients.
- Items that have been worn or washed cannot be returned. It upholds hygiene and quality standards.
- Personalized or customized items are non-returnable, as they are specially crafted for you.
- Perishable or short-shelf-life items also fall outside the return policy, considering health and safety regulations.
Asos Return Guidelines And Policies USA
ASOS’s guidelines in the United States allow for a 28-day return window from the date of delivery. To initiate a return
- Log in to your ASOS account
- Access the “My Orders” section
- Click on the relevant order, and select the item you wish to return, specifying the reason.
- Following your request, you’ll receive a pre-paid returns label.
- Package your item and attach the label to the outer package, then drop it off at any UPS drop-off point.
For international returns outside the United States, the customer must cover return shipping costs. While any shipping carrier is acceptable, UPS is recommended for their tracking service. ASOS commits to processing returns within 14 days of receiving the items, with refunds issued to the original payment method.
This policy ensures customer satisfaction by offering a straightforward process for returns, making shopping at ASOS convenient and worry-free.
How does Asos return without an account?
To return an item to ASOS without an account, follow these steps:
- Visit the ASOS Returns Portal
- Input your order number and the associated email address.
- Choose the item(s) to return, state your reason, and print the pre-paid returns label.
- Securely package the item(s), affix the label, and drop the package at a UPS drop-off point.
Note that this option is available for orders placed within the last 28 days, requiring the order number and associated email. For international returns, outside the UK, return shipping costs apply, with UPS recommended for their tracking service. ASOS processes returns in 14 days, refunding the original payment method.
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How can I return my items to ASOS from Australia?
To return items to ASOS from Australia, follow these steps:
- Visit the ASOS Returns Portal.
- Enter your order number and the associated email address.
- Select the item(s) you want to return and specify the reason for your return.
- Print out the pre-paid returns label.
- Package up your item(s) and attach the returns label to the outside of the package.
- Drop off your package at any UPS drop-off point.
How can I return my items to ASOS from the Netherlands?
To return items to ASOS from the Netherlands, here’s what you need to do:
- Go to the ASOS Returns Portal.
- Input your order number and the email address associated with your order.
- Select the item(s) you want to return and specify the reason for your return.
- Print out the pre-paid returns label.
- Package up your item(s) and attach the returns label to the outside of the package.
- Drop off your package at any PostNL or UPS drop-off point.
How can I return my items to ASOS from Germany?
Returning items to ASOS from Germany is easy with these steps:
- Visit the ASOS Returns Portal.
- Enter your order number and the email address linked to your order.
- Choose the item(s) for return and provide the reason.
- Print the pre-paid returns label.
- Package your item(s) and attach the label to the package’s exterior.
- Drop off your package at any DHL or UPS drop-off point.
How can I return my items to ASOS from Sweden?
To return items to ASOS from Sweden, follow these straightforward steps:
- Go to the ASOS Returns Portal.
- Enter your order number and the email address associated with your order.
- Select the item(s) you wish to return and indicate the reason.
- Print the pre-paid returns label.
- Carefully package your item(s) and attach the returns label to the outside.
- Drop off your package at any PostNord or UPS drop-off point.
How can I return my items to ASOS from Canada?
Returning items to ASOS from Canada is a breeze. Here’s what you need to do:
- Visit the ASOS Returns Portal.
- Input your order number and the email address linked to your order.
- Choose the item(s) you want to return and provide the reason.
- Print the pre-paid returns label.
- Package your item(s) and attach the label to the outside of the package.
- Drop off your package at any Canada Post or UPS drop-off point.
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Asos Christmas Return Policy
ASOS is spreading holiday cheer with its extended Christmas return policy. Shoppers can now breathe a sigh of relief, as items purchased between November 14 and December 24, can be returned until January 24. This generous timeframe ensures that you have ample opportunity to handle returns, whether it’s for those unexpected gifts or items that simply don’t fit.
Returning an item is a breeze. Log into your ASOS account, head to the “My Orders” section, and click on the relevant order. From there, select the item you wish to return and state the reason. After submitting your return request, you’ll receive a pre-paid returns label. Package your item securely, affix the label, and drop it off at any UPS drop-off point.
For international returns, outside the UK, please note that return shipping costs are your responsibility. While any shipping carrier is acceptable, UPS is recommended for its reliable tracking service.
ASOS aims to make your return experience smooth and efficient. Upon receiving your returned items, they’ll process your request within 14 days, ensuring you’re promptly refunded to your original payment method. This holiday season, shop with confidence, knowing that ASOS has your back with its extended Christmas return policy.
ASOS Shoes Return Guidelines
ASOS’s shoe return policy aligns with its general return policy. You’ve got 28 days from the delivery date to return shoes or any unwanted items, as long as they’re in their original condition with tags and labels intact.
To return shoes, login, access your order in “My Orders,” and hit “Return Item.” Choose the shoes, state your reason, and get a pre-paid returns label. Package the shoes, attach the label, and drop them off at UPS. International returns require shipping costs. ASOS processes shoe returns in 14 days, refunding your original payment method.
ASOS vs. Shein Return Policy
| Feature | ASOS | Shein |
|---|---|---|
| Return Window | 28 Days | 60 days |
| Return Fee | Free for returns within 14 days, $3.99 USD after | Free |
| Items Accepted | Most items, with some exceptions | Most items, with some exceptions |
| Exceptions | Gift cards, Beauty items with broken seals, Face masks, Swimwear without hygiene sticker, Underwear, Pierced jewelry | Final Sale items, Lingerie, Bodysuits, Jewelry, Accessories, Beauty items |
| Refund Method | Original payment method | Original payment method, Store credit |
| Refund Processing Time | Up to 14 days | Up to 7 business days |
| Return Shipping Label | Yes | Yes, but only for US customers |
| Return Tracking | Yes | Yes |
| Customer Service | Available online and by phone | Available online and by phone |
Can you return to ASOS after 45 days?
ASOS does allow returns within 45 days from the date of delivery but you can not get a refund instead you will get a gift voucher. According to the Return Policy, if you return a product within the first 28 days, you can get a full refund. From days 29 to 45, you’ll receive a gift voucher for the item’s value.